IT Metrics Library

Author(s): Tony Denford

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Use this tool to review commonly used KPIs for each practice area, select the KPIs you will use in the IT Management Dashboard, and keep track of action items that result from KPI review.

The tool contains suggested KPIs to select for your organization. It is used to identify KPI owners, data source, baseline, and targets. It also suggests action and research for low-performing KPIs.

The "Action Plan" tab is used to keep track of progress on actions that were identified as part of your KPI review.

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Create a Holistic IT Dashboard

Mature your IT department by measuring what matters.

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