Develop an IT Infrastructure Services Playbook – Phase 1: Define and Prioritize Infrastructure Services

Author(s): Frank Trovato, Andrew Sharp, Darin Stahl, Teodora Siman

This phase of the blueprint will help you define and prioritize infrastructure services. This phase will take you through the following activities:

  • Brainstorm
  • Consolidate Services With an Affinity Map
  • Define Pain Points
  • Perform Root-Cause Analysis
  • Prioritize Services

Use this phase as part of the full blueprint, Develop and IT Infrastructure Services Playbook.

Tags

Infrastructure Standardization, Infrastructure Process Documentation, DevOps, IT Operations, service delivery, Infrastructure Service Process, IT Infrastructure services, Standard Infrastructure Services, Infrastructure Service Workflows, Operations Service Workflows, Service Catalog

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