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Deliver Digital Products at Scale

Deliver value at the scale of your organization through defining enterprise product families.

Digital product delivery is shifting from large-scale initiatives to smaller, continuous releases. However, many organizations still operate with legacy project structures that struggle to keep pace with today’s rapidly evolving IT landscape. Product teams may be effective in isolation, but their efforts are often disconnected from the needs of the organization. This blueprint will help you scale digital product delivery by organizing products into operationally aligned families that are directly tied to organizational strategy.

Though the need for agility is increasing, most product teams face challenges due to fragmented ownership, unclear priorities, and poor alignment with strategic goals. To meet evolving organizational needs, product leaders must move beyond team-level success and organize delivery around product families to enable coordination, alignment, and value delivery at scale.

1. See the forest and the trees.

Don’t get stuck at the product level. To ensure your products support organizational goals, you must take an enterprise view and organize delivery around clearly defined product families – not individual products. This structure will align product managers’ efforts with organizational strategy and empower product owners to drive focused, measurable impact.

2. Make sure your products do what you need them to.

A well-defined product hierarchy can turn abstract goals into tangible delivery outcomes. By linking product-level capabilities to overall strategic priorities, organizations can steer development efforts with greater clarity and confidence.

3. Put product owners in charge.

Despite their central importance, product owners’ roles remain poorly defined – they are often treated as simple task managers when they should be empowered as strategic leaders. With the right support, they can serve as the bridge between customer needs, operational realities, and delivery teams to ensure continuous value generation.

Use this step-by-step blueprint to align product delivery with organizational goals

Our step-by-step research offers multiphased guidance along with workbooks, templates, and other tools to realign your product structure with your organizational strategy. Use this practical, hands-on approach to scale digital delivery and embed organizational value into every product decision.

  • Become a product-centric organization by understanding the organizational factors driving product-centric delivery and establishing a product inventory.
  • Organize your products into product families by defining your scaling goals and mapping out your product family areas.
  • Ensure alignment between products and families by leveraging and configuring product family roadmaps and managing stakeholders.
  • Establish effective product governance by setting target maturity levels, clarifying accountability, identifying your governance operating model, and defining what governance success looks like.
  • Bridge the gap between product families and delivery by assessing delivery readiness and options and determining how delivery is to be funded.
  • Build your transformation roadmap and communication plan by introducing your digital product family strategy to key stakeholders.

Deliver Digital Products at Scale Research & Tools

1. Deliver Digital Products at Scale – A step-by-step guide to scaling digital product delivery through product families.

Use this comprehensive blueprint for actionable insights and step-by-step guidance to take a family-based approach to scaling digital product delivery.

  • Align product delivery with enterprise priorities.
  • Follow structured phases to organize products into families and define scaling principles.
  • Leverage scenarios, patterns, and exercises to create a model that fits your organization.

2. Digital Product Family Strategy Playbook – A presentation template for communicating your digital product strategy.

Use this presentation template to record and organize your findings into an actionable plan.

  • Summarize your strategy, product family design, and alignment with organizational goals.
  • Share a cohesive narrative with decision makers to secure buy-in.
  • Establish a clear vision for scaling digital product delivery across the organization.

3. Deliver Digital Products at Scale Workbook – A hands-on workbook to capture outputs of blueprint activities as you complete them.

Use this workbook as a repository for all your findings as you work through each step of this blueprint.

  • Document the outcome of all exercises and activities.
  • Customize and update the workbook to correspond to your organization’s unique situation.
  • Plan workshop agendas as you proceed through each phase.

4. Product Governance Playbook – An easy-to-use framework for defining robust guardrails to ensure effective product delivery.

Use this template to outline a clear system of ownership and accountability for your products as you implement a family-based structure.

  • Clearly define what product governance means for your organization.
  • Clarify ownership at product and family levels to avoid ambiguity.
  • Define governance maturity, operating models, and success measures.

5. Deliver Digital Products at Scale Readiness Assessment – An evaluation tool to assess your organization’s maturity.

Use this Excel-based assessment to measure your organization’s current readiness across key product delivery dimensions.

  • Diagnose strengths and gaps in product practices according to six criteria.
  • Identify improvement areas to prioritize.
  • Use the results to build consensus around maturity scoring with your leadership team.

6. Capture Your Product Family Structures Template – A visual template that illustrates your product family hierarchy and clarifies accountability.

Use this simple flowchart template to clearly map the structure and ownership of your product families and individual product levels.

  • Map your product families and define who owns each product or family.
  • Provide transparency into ownership and accountability across teams.
  • Create a single reference point for portfolio structure that aligns delivery to strategy.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

9.3/10


Overall Impact

$68,314


Average $ Saved

50


Average Days Saved

Client

Experience

Impact

$ Saved

Days Saved

The University Of Manchester

Guided Implementation

10/10

$101K

23

Hans is knowledgeable and experienced with a deep understanding of product management and wider digital transformation strategies. The best part of... Read More

Treasury Board of Canada Secretariat - Data and Digital Policy Sector

Guided Implementation

10/10

$50,000

100

You covered the material I needed introduced. Everything you brought up in the call was helpful. I especially like the flexibility to working on st... Read More

Ecco

Guided Implementation

8/10

N/A

1

Medical Protection Society

Guided Implementation

7/10

$85,500

50

All good. We need to do more prep on topics of interest at out side to get the most out of this valuable service.

Canada School of Public Service

Guided Implementation

10/10

$1,500

3

Alfred H. Knight Holding

Guided Implementation

10/10

$171K

120

Hans is great. The materials and advice gives us a head start and ensures we're right on track. Going off track on expensive projects can be.... ex... Read More

CGIAR

Workshop

10/10

N/A

50

great value workshop and amazing facilitator

Utah Valley University

Guided Implementation

10/10

$32,499

20

Hans did an amazing job both answering the ad hoc questions and ensuring we got through the material we NEEDED to receive to meet our goals for the... Read More

X4 Pharmaceuticals

Guided Implementation

10/10

$62,999

20


Workshop: Deliver Digital Products at Scale

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Become a Product-Centric Organization

The Purpose

  • Define products in your organization’s context and explore product families as a way to organize products at scale.

Key Benefits Achieved

  • An understanding of the case for product practices
  • A concise definition of products and product families

Activities

Outputs

1.1

Understand your organizational factors driving product-centric delivery.

  • Organizational drivers and goals for a product-centric delivery
1.2

Establish your organization’s product inventory.

  • Definition of product
1.3

Determine your approach to scale product families.

  • Product scaling principles
1.4

Define your product families

  • Scaling approach and direction Pilot list of products to scale

Module 2: Ensure Alignment Between Products and Families

The Purpose

To strengthen product family roadmap communication and alignment through stakeholder engagement and clear value definition.

Key Benefits Achieved

  • Improved stakeholder communication through a structured engagement plan.
  • Clear, consistent product family roadmaps that reflect business value.
  • Stronger alignment between individual products and their product families.

Activities

Outputs

2.1

Leverage product family roadmaps

  • Current approach for communication of product family strategy
2.2

Use stakeholder management to improve roadmap communication

  • List of product family stakeholders and a prioritization plan for communication
2.3

Configure your product family roadmaps

  • Defined key pieces of a product family roadmap
2.4

Confirm product family to product alignment

  • An approach to confirming alignment between products and product families through a shared definition of business value

Module 3: Establish Effective Product Governance

The Purpose

This phase enables your organization to align on a shared definition of product governance, assess current and target maturity levels, and understand the key tasks and risks associated with advancing. It clarifies roles, responsibilities, and accountability to ensure strong ownership of product governance. Additionally, it helps you discover your product governance operating model and establish success metrics grounded in both qualitative and quantitative measures.

Key Benefits Achieved

  • Achieve organizational alignment on a shared and clear definition of product governance.
  • Gain insight into current and target maturity levels to guide improvement efforts.
  • Clarify roles, responsibilities, and accountability to strengthen ownership of product governance activities.
  • Identify your best-fit product governance operating model.
  • Identify the right success metrics to measure progress.

Activities

Outputs

3.1

Define product governance

  • Alignment on what product governance means for your organization
3.2

Understand your current and target maturity level

  • Your baseline and target maturity levels
3.3

Clarify accountability

  • Your team's roles and accountability
3.4

Identify your product governance operating model

  • Understand your operating model for product governance
3.5

Define product governance success

  • Identify your product governance success metrics

Module 4: Bridge the Gap Between Product Families and Delivery

The Purpose

Define how your organization will deliver product families by assessing readiness, selecting a delivery model, and planning communication and next steps.

Key Benefits Achieved

  • Clear operating and delivery model aligned to your organization’s maturity
  • Defined roadmap and funding approach to guide transformation
  • Structured communication plan and next steps to launch the strategy

Activities

Outputs

4.1

Assess your organization’s delivery readiness

  • Assessment results on your organization’s delivery maturity
4.2

Understand your delivery options

  • A preferred approach to structuring product delivery
4.3

Determine your operating model

  • Your preferred operating model for delivering product families
4.4

Identify how to fund product delivery

4.5

Learn how to introduce your digital product family strategy

  • Product family transformation roadmap
4.6

Communicate changes on updates to your strategy.

  • Your plan for communicating your roadmap
4.7

Determine your next steps

  • List of actionable next steps to start on your journey

Module 5: Advisory: Next Steps and Follow-Up (post-workshop)

The Purpose

Advance the product family operating model through communication, pilot evaluation, and targeted support.

Key Benefits Achieved

  • Clear organizational understanding of product families and roadmaps
  • Refined transformation roadmap based on pilot insights
  • Targeted support to strengthen product ownership and planning

Activities

Outputs

5.1

Execute communication plan and product family changes

  • Organizational communication of product families and product family roadmaps
5.2

Review the pilot family implementation and update the transformation roadmap

  • Product family implementation and updated transformation roadmap
5.3

Begin advisory calls for related blueprints

  • Support for product owners, backlog and roadmap management, and other topics

Deliver value at the scale of your organization through defining enterprise product families.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

MEMBER RATING

9.3/10
Overall Impact

$68,314
Average $ Saved

50
Average Days Saved

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 6-phase advisory process. You'll receive 12 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Become a Product-Centric Organization
  • Call 1: Define your objectives and challenges.
  • Call 2: Define products and product families in your context.
  • Call 3: Understand the list of products in your context.

Guided Implementation 2: Organize Products Into Product Families
  • Call 1: Define your scaling principles and goals.
  • Call 2: Select a pilot and define your product families.

Guided Implementation 3: Ensure Alignment Between Products and Families
  • Call 1: Use family roadmaps as a method to align priorities.
  • Call 2: Define the components of product family roadmaps.

Guided Implementation 4: Establish Effective Product Governance
  • Call 1: Define product governance and clarify accountability.
  • Call 2: Identify your product governance operating model.

Guided Implementation 5: Bridge the Gap Between Product Families and Delivery
  • Call 1: Assess your delivery readiness.
  • Call 2: Improve product delivery and funding models.

Guided Implementation 6: Build Your Transformation Roadmap and Communication Plan
  • Call 1: Build your transformation plan.

Authors

Hans Eckman

Pooja Khandelwal

Ari Glaizel

Banu Raghuraman

Contributors

  • Emily Archer, Lead Business Analyst, Enterprise Consulting, authentic digital agency
  • David Berg, Founder & CTO, Strainprint Technologies Inc.
  • Kathy Borneman, Digital Product Owner, SunTrust Bank
  • Charlie Campbell, Product Owner, Merchant e-Solutions
  • Yarrow Diamond, Sr. Director, Business Architecture, Financial Services
  • Cari J. Faanes-Blakey, CBAP, PMI-PBA, Enterprise Business Systems Analyst, Vertex, Inc.
  • Kieran Gobey, Senior Consultant Professional Services, Blueprint Software Systems
  • Rupert Kainzbauer, VP Product, Digital Wallets, Paysafe Group
  • Saeed Khan, Founder, Transformation Labs
  • Hoi Kun Lo, Product Owner, Nielsen
  • Abhishek Mathur, Sr Director, Product Management, Kasisto, Inc.
  • Jeff Meister, Technology Advisor and Product Leader
  • Vincent Mirabelli, Principal, Global Project Synergy Group
  • Oz Nazili, VP, Product & Growth, TWG
  • Mark Pearson, Principal IT Architect, First Data Corporation
  • Brenda Peshak, Product Owner, Widget Industries, LLC
  • Mike Starkey, Director of Engineering, W.W. Grainger
  • Anant Tailor, Co-founder & Head of Product, Dream Payments Corp.
  • Angela Weller, Scrum Master, Businessolver
  • Monica Zapatka, Product Owner, Travelers
  • 12 anonymous company contributors
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