Service desk managers are often challenged to do more with less, but struggle to maintain a balance. A Lean approach to the service desk will give you the tools and insights needed to achieve measurable results. This storyboard will help you:

  • Integrate business and IT goals.
  • Build a value stream map to identify and eliminate waste.
  • Implement a Lean service desk plan.
Mature service desks can still have hidden sources of waste and may be missing the mark on end-user understanding. A Lean service desk will examine these issues with the roof off to ensure no problems are hidden. 

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Adopt Lean IT to Streamline the Service Desk

Turn your service desk into a Lean, keen, value-creating machine.

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Adopt Lean IT to Streamline the Service Desk – Phases 1-3
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