Service desk managers are often challenged to do more with less, but struggle to maintain a balance. A Lean approach to the service desk will give you the tools and insights needed to achieve measurable results. This storyboard will help you:
- Integrate business and IT goals.
- Build a value stream map to identify and eliminate waste.
- Implement a Lean service desk plan.
Mature service desks can still have hidden sources of waste and may be missing the mark on end-user understanding. A Lean service desk will examine these issues with the roof off to ensure no problems are hidden.
