IT Service Management Selection Guide

About This Webinar

As IT departments evolve, they often find they’ve outgrown their ITSM solution. When IT is driven to align more closely to corporate goals and increase accountability and visibility into complex environments, a change of solutions can make a big difference in their success. However, big audacious goals require big audacious work plans. Finding the balance between getting all the toys and getting only the ones you can implement is important.

Join us for this webinar where we will talk through the process to define requirements and build a light business case to quickly move to acquisition and implementation. We will explore how to:

• Define the overarching goals to start looking at solutions that will fit parameters.
• Create use cases to drive the requirements discussion in the most relevant direction.
• Determine which features are most important to meet your goals.