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Seeing the World

During my opening remarks at the 2011 conference, I laid out several memes which seemed to resonate with participants during the rest of the week. I have recast these...

Storyboard: Govern Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...

WatchGuard, SonicWALL and Barracuda are Champions in the Secure Socket Layer Virtual Private Network Market

London, ON – June 27, 2011 – A recent Vendor Landscape report evaluating dedicated Secure Socket Layer Virtual Private Network (SSL VPN) appliances published by Info-Tech...

Shared Services Governance Strategy Roadmap Tool

Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.

Future in Review Conference 2011: Part 3

In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...

Future in Review Conference 2011: Part 3 (Continued)

In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...

Future in Review Conference 2011: Part 3 (Conclusion)

In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...

IT Customer Service Orientation Assessment Tool

A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...

Future in Review Conference 2011: Part 2

This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...

Future in Review Conference 2011: Part 2 (Continued)

This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...
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