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Leverage this guide to examine each of the different elicitation and analysis techniques available to facilitate the requirements gathering process.
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce alignment...
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The Metrics Tracking Tool enables you to track goals and success metrics for your service metrics programs. It allows you to set long-term goals and track your results over...
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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A recap of the discussions that took place on the morning of day 3 of FiRe 2016.
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A recap of the discussions that took place on the afternoon of day 3 of FiRe 2016.
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A recap of the breakout sessions that took place on day 3 of FiRe 2016.
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A recap of the discussions that took place on the morning of day 4 of FiRe 2016.
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This issue completes the coverage of the Future in Review 2016 conference with sessions on changing traditional business models, battling climate change, reinventing...
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