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Focus innovation efforts on organizational goals and align initiatives for greater effectiveness and efficiency. Develop a comprehensive business case with a clear...
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Establish a unified vision of innovation and visualize ideal processes, align efforts with goals, foster collaboration, and prioritize high-value projects through a...
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Fragmentation, inconsistency, and governance gaps continue to impede AI scalability, according to new research insights from global IT research and advisory firm Info-Tech...
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Google announced a new view of Google Search called Web Guide on July 24, 2025, that is available for Google users who have opted into Google Search Labs.
Google Search...
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Acquire coding assistants that simplify and streamline the non-coding work, to enable your experienced developers to deliver robust, secure, and serviceable code.
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A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
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A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
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A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.
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A comprehensive guide to making your service desk proactive and predictive using AI.
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The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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