All Research

Building Responsible AI: A Four-Step Framework for Enterprise Transformation from Info-Tech Research Group

Artificial intelligence has become one of the most accessible yet disruptive technologies in modern times; however, many organizations are struggling to move beyond...

Transforming Asset-Heavy Industries: How Centralized Data Governance and AI Automation Drive Operational Excellence

Implementing a centralized data governance solution requires substantial effort and change management. An organization will need commitment from its leadership and buy-in...

Technology-First Action Plan Sample Deliverable for Nonprofits

A customizable slide deck to document and communicate your plan.

Adapt to Uncertainty With a Technology-First Action Plan for Nonprofits – Phases 1-4

A comprehensive framework that will help you organize every stage of your plan to lead through uncertainty.

Adapt to Uncertainty With a Technology-First Action Plan for Nonprofits

Economic volatility, policy upheaval, and escalating digital threats are fundamentally reshaping how nonprofits secure funding, maintain donor trust, and deliver on their...
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AI Customer Experience Tools: Buyers Guide and Market Trends

This buyers guide makes the complex AI CX market easier to navigate by helping you pinpoint high-value use cases, align solutions to organizational needs, and streamline...
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AI Customer Experience Tools Phases 1-2

This buyers guide is a practical, research-backed resource designed to help organizations confidently evaluate and select the right AI-powered CX solution.

Requirements Workbook for AI CX Tools

A structured, editable tool to help you clearly communicate your organization’s needs to AI CX vendors.

Demo Script for AI CX Tools

A template designed to help IT provide vendors with a consistent set of instructions, ensuring an objective comparison of AI-powered CX product features.

Business Reference Architecture for US State Governments

This business reference architecture provides a comprehensive framework for state governments to analyze and organize their business operations. By decomposing activities...
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