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A step-by-step evaluation matrix tool to help you track and analyze potential AI pilot use cases.
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A detailed Excel-based tool to help you identify the right AI use cases to explore for your service desk.
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A boardroom-ready template to centrally store and communicate key information on your AI implementation plans.
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A comprehensive guide to making your service desk proactive and predictive using AI.
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The disruptive potential of AI in ITSM offers much more than simply automating the service desk for efficiency gains. The true power of AI lies in its ability to...
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This research blueprint defines a high-level framework for analyst relations engagements, focusing on strategic guidance (not hands-on execution), distinguishing between...
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Micro-influencers offer targeted engagement but face limited reach, coordination complexity, and brand inconsistency. Info-Tech recommends centralized management,...
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This playbook ensures clear roles, ongoing management, and a continuous feedback loop to refine your analyst relations strategy.
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This workbook helps organize and manage your assets, contacts, calendars, and AI research queries
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The Analyst Briefing Presentation Template helps you build a more effective deck for increased success from analyst briefings.
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