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Service Desk Project SummaryStakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements... |
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Standardize the Service Desk – Phases 1-5A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach. |
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Incident Management and Service Desk SOPUse this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier... |
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Service Desk Maturity AssessmentThe tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology. |
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Health Insurers Risk Higher Costs Without Modern Claims Adjudication, Warns Info-Tech Research Group in New ReportAs healthcare costs rise and member expectations grow, insurers continue to struggle with outdated and fragmented claims adjudication systems that lead to inefficiencies,... |
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Software Buyer Insights 2025This 2025 vendor insights report, built on 175,000 verified reviews across 400+ software categories, reveals how buyer behavior is changing in an era of economic pressure,... |
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Software Buyer Insights 2025: The New Rules of Software SelectionThis 2025 vendor insights report, based on 175,000 verified reviews across 400+ software categories, reveals how buyer behavior is evolving. It explores what truly drives... |
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The Globe and Mail Names Info-Tech Research Group a Top Growing Company for 2025Global IT research and advisory firm Info-Tech Research Group has been recognized by The Globe and Mail for its exceptional performance and commitment to delivering... |
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The Future of Analyst Relations: The Rise of Micro-Influencers Highlighted in New Report from Info-Tech Research GroupAs organizations face intensifying pressure to demonstrate influence, build trust, and drive measurable returns on analyst engagement, Info-Tech Research Group has released... |
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The Retail Store of the Future – Phases 1-3Use this research to gain insight into in-store technology and how it can enhance and clarify your business priorities. |
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