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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you define and prioritize infrastructure services.
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Use this tool to standardize the delivery of high-demand infrastructure services.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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Use this template to develop the first iteration of your service delivery process.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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Use this tool to estimate the cost of repeatable infrastructure services.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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Dramatic and unpredictable shifts in leadership priorities and expectations can damage employee engagement and thwart productivity. As an IT leader accountable for the...
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When a PMO attempts to implement a new resource management strategy, the response from employees, who assume they are going to be downsized, cut, reallocated, or...
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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