Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

Author(s): Frank Trovato, Andrew Sharp, Teodora Siman, Darin Stahl

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This phase of the blueprint will help you identify costs and mature service delivery capabilities. This phase will take you through the following activities:

  • Complete the service rate sheet
  • Evaluate the crawl, walk, run approach to cost management
  • Support your infrastructure service catalog
  • Identify steps to become an infrastructure service broker

Use this phase as part of the full blueprint, Develop an IT Infrastructure Services Playbook.

View the Complete Blueprint:

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

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