Develop an IT Infrastructure Services Playbook – Phase 3: Identify Costs and Mature Service Delivery Capabilities

Author(s): Frank Trovato, Andrew Sharp, Teodora Siman, Darin Stahl

This phase of the blueprint will help you identify costs and mature service delivery capabilities. This phase will take you through the following activities:

  • Complete the service rate sheet
  • Evaluate the crawl, walk, run approach to cost management
  • Support your infrastructure service catalog
  • Identify steps to become an infrastructure service broker

Use this phase as part of the full blueprint, Develop an IT Infrastructure Services Playbook.

Tags

Infrastructure Standardization, Infrastructure Process Documentation, DevOps, IT Operations, service delivery, Infrastructure Service Process, IT Infrastructure services, Standard Infrastructure Services, Infrastructure Service Workflows, Operations Service Workflows, Service Catalog

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