Use this example as a starting point for documenting the actions and services that your own IT infrastructure & operations group provides to the business. Base your own example on the services you have defined in your infrastructure services playbook. Ideally, use several months of data on service delivery to help you build the mind map.

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Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

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