Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

Author(s): Frank Trovato, Andrew Sharp, Darin Stahl, Teodora Siman

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This phase of the blueprint will help you build workflows and an infrastructure services playbook. This phase will take you through the following activities:

  • Design service workflows
  • Analyze workflows to improve service delivery
  • Document workflows using flowchart software
  • Populate the playbook
  • Test out your processes

Use this phase as part of the full blueprint, Develop an IT Infrastructure Services Playbook.

View the Complete Blueprint:

Develop an IT Infrastructure Services Playbook

Automation, SDI, and DevOps – build a cheat sheet to manage a changing Infrastructure & Operations environment.

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