Develop an IT Infrastructure Services Playbook – Phase 2: Build Workflows and an Infrastructure Services Playbook

Author(s): Frank Trovato, Andrew Sharp, Darin Stahl, Teodora Siman

This phase of the blueprint will help you build workflows and an infrastructure services playbook. This phase will take you through the following activities:

  • Design service workflows
  • Analyze workflows to improve service delivery
  • Document workflows using flowchart software
  • Populate the playbook
  • Test out your processes

Use this phase as part of the full blueprint, Develop an IT Infrastructure Services Playbook.

Tags

Infrastructure Standardization, Infrastructure Process Documentation, DevOps, IT Operations, service delivery, Infrastructure Service Process, IT Infrastructure services, Standard Infrastructure Services, Infrastructure Service Workflows, Operations Service Workflows, Service Catalog

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