Tools
Topics
SLA Template & Metrics Reference GuideUse this tool to create basic SLA templates. It contains referenceable SLO metrics for various service types. |
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PPM High-Level Supply-Demand CalculatorThis tool will help you assess IT's overall resource capacity to execute project work relative to the organization's overall project demand. |
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Buyer Persona and Journey Interview Guide and Data Capture ToolThis tool accompanies the Create a Buyer Persona and Journey blueprint and is used to make it easy and fast to get started interviewing customers and prospects to capture... |
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Governance WorkbookThis is the primary document for working through the Make Your IT Governance Adaptable blueprint. Identify the elements required for your roadmap. |
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Governance Roadmap WorkbookUse this workbook to build out a communicable plan for implementing the updated governance approach for the organization. |
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Governance Automation Criteria ChecklistThis document provides a quick set of assessment questions that help you to confirm whether a governance activity or decision is an good candidate for automation. |
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Governance Automation WorksheetThis worksheet allows you to track key elements of governance decisions and develop the supporting logic and rules that allow for automation. |
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ITSM Ticket Data Analysis ToolUse this tool to help you identify trends and patterns in your ticket data to action improvement initiatives. |
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Select an ERP Implementation Partner WorkbookUse this tool to record the work done in the blueprint activities. |
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RFx Vendor Evaluation ToolUse this tool to evaluate the implementation partner responses. |
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