Tools

Construction Capability Map Workbook

Identify your company's capability map and understand the current information assessment and level of CMS support.

Build Competitive Intelligence for Market Success Workbook

Develop competitive criteria, models, and data to help evaluate your desired sales opportunities to correctly position your company and products in your battlecards.

ICP Workbook

Create a personalized approach to defining your ideal customer profile (ICP), uncover valuable insights to develop a targeted account list (TAL), and measure your marketing...

CX Portfolio Designer

Align technology investments with CX priorities.

CX Journey Orchestration Workbook

Map adaptive customer journeys.

CX Strategy Prompt Workbook

Capture and refine buyer journey insights.

IT/OT Application Heat Map & Processes List

A template aligned to ISA95 to identify the dependent IT and OT applications and business processes.

Horizon Scanning Workbook

Track emerging trends shaping CX.

CX Journey Interview Guide

Validate journeys with customer input.

Utilities Business Impact Assessment Tool

A tool to estimate and prioritize the downtime impact of IT/OT applications and business processes.
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