Tools

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IT Operations Center Prerequisites Assessment Tool This tool assesses base IT Operations processes prerequisites.
IT Operations Center Continual Improvement Tracker Use this tool to track metrics for continual improvement.
IT Operations Center Gap and Initiative Tracker Use this tool to record gaps and KPIs along with potential initiatives for improvement.
IT Operations Center Initiative Prioritization Tool Use this tool to prioritize initiatives, taking into account resourcing capacity.
Data Retention Schedule Tool – GDPR Use this tool to dynamically document all data that is retained by the organization, how long it will be stored, and other details.
PLM Requirements Picklist Tool Leverage Info-Tech's PLM Requirements Picklist Tool to collect requirements in alignment with the major functional areas of PLM.
Service Desk Continual Improvement Roadmap Use this tool to identify opportunities for improvement, both quick wins and longer-term major projects.
SDLC Diagnostic Tool This tool associated with the blueprint, Modernize Your SDLC, will help you assess your SDLC practice against your interpretations of key SDLC attributes.
DRP Workbook Record DRP information including document storage and contact/role information.
DRP Business Impact Analysis Tool Determine appropriate recovery time objectives based on the impact of downtime.