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Increase Grant Application Success – Phase 2: Grant Prioritization Obtain consensus among members of your working group on which grants should be pursued based on their priority.
Increase Grant Application Success – Phase 1: Identify Opportunities Learn how to identify grant funding opportunities that align with the priorities of your organization.
Increase Grant Application Success – Phases 1-4 Follow the methodology to increase the number of grants your organization secures.
Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW Score vendor proposals and construct a SOW for a contact center solution.
Choose a Right-Sized Contact Center Solution – Phase 2: Gather Requirements and Shortlist Vendors Gather business requirements, define key deliverables, and shortlist contact center vendors for RFP/RFQ issuance.
Choose a Right-Sized Contact Center Solution – Phase 1: Assess Contact Center Architectures Establish vision and key metrics and choose a right-sized contact center architecture.
Choose a Right-Sized Contact Center Solution – Phases 1-3 The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
Build an Application Department Strategy – Phase 3: Communicate Your Strategy Communicate your department’s strategy to your key stakeholders.
Build an Application Department Strategy – Phase 2: Articulate Your Strategy Define your department’s strategy through your understanding of your department combined with everything that you do and are working to do.
Build an Application Department Strategy – Phase 1: Take Stock of Who You Are Consider and record your department’s values, principles, orientation, and capabilities.

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