Research Notes

AI Solution Summary: ServiceNow IT Service Management

The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...

Resources for IT Leaders Impacted by the LA Wildfires

The resources in this guide are designed to help you lead effectively through the challenges presented by the 2025 LA Wildfires. We hope this resource serves as a valuable...

Support Employees During a Crisis: A Quick Guide for IT Managers

Leading employees through uncertainty is a crucial aspect of crisis management. Addressing employee wellbeing, safety, emergency changes, and other workplace-related...

AI and the Los Angeles Wildfires: Fighting Disinformation

Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...

Radio Use Cases for Emergency Communications

Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.

Respond Swiftly and Effectively to Crises With a Crisis Management Plan

This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...

Clockwise Case Study: AI for Calendar Management

How AI is used for calendar management.

QorusDocs Case Study: AI for Proposal Management

How AI is used in proposal management.

Benefits of a Dedicated Vendor Manager

Discover how a dedicated vendor manager can transform your organization by optimizing vendor relationships, enhancing communication, and driving innovation. This document...

Siteimprove’s MarketMuse Acquisition Accelerates AI-Powered Convergence of SEO and Competitive Intelligence

Exploring the impact of acquisitions, competitive market intelligence, and search engine and website content optimization on digital marketing strategies.
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