Service Desk
Topics
Service Desk Efficiency CalculatorThe purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity. |
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Service Definition ChecklistNon-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance. |
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Incident Management and Service Desk WorkflowsA repository of typical workflows. |
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Systems Management Discipline Capability AssessmentEvaluate capabilities across several systems management disciplines to identify areas in need of improvement. |
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Systems Management SOP TemplateWell-developed processes are a critical component of systems management success. This template will help organizations ensure that their processes are effectively... |
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Service Desk Ticket Intake Workflow SamplesThis template contains examples of ticket intake workflows. |
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Sample Size CalculatorA tool to calculate the sample size needed for your survey. |
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Service Desk Continual Improvement RoadmapUse this tool to identify opportunities for improvement, both quick wins and longer-term major projects. |
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Change Management Process LibraryThis template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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