How to Know When to Replace Help Desk Software

Author(s): Russ Conwath

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Software, unlike hardware, doesn’t develop keys that don’t work or need replacement parts. As long as a vendor is providing upgrades and patches, the software could be in use for a long time. Unfortunately, just because something is still working doesn’t mean it shouldn’t be replaced. Here are eight reasons (Table 1) why replacing aging help desk software may make sense.

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