|
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
|
|
|
Use the template to build out your proposal to transform your field technical support services.
|
|
|
Use the tool to create your new tool training roadmap.
|
|
|
Cost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes...
|
|
|
This blueprint will help you:
- Craft a project charter for service desk outsourcing.
- Create an outsourcing RFP
- Outline strategies to build a long-term relationship...
|
|
|
This template will help you select the processes that you would like to outsource.
|
|
|
This template will help you document your proposed service desk outsourcing strategy. Follow insights in the blueprint to record your results in this template and...
|
|
|
This template provides a sample list of interview questions to guide you through process of interviewing current and previous customers of outsource vendors to help select...
|
|
|
Learn how to set up a customer feedback program for your service desks.
|
|
|
A tool to calculate the sample size needed for your survey.
|
|
