|
The Service Desk Roadmap helps track outstanding implementation activities from your service desk standardization project.
|
|
|
A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
|
|
|
Use this template to develop a communications plan for your service desk consolidation project.
|
|
|
Use this tool to establish TCO models for your organization and compare service desk consolidation scenarios.
|
|
|
Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
|
|
|
This tool will help you score the responses from your vendor to assist in your selection.
|
|
|
Use the Systems Management Project Scorecard to identify possible problems inhibiting success of the systems management implementation.
|
|
|
Create the internal availability and reliability SLA by amalgamating the insights from the current and target analysis.
|
|
|
Create the internal service catalog SLA by amalgamating the insights from the current and target state analysis.
|
|
|
The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
|
|
