This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
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This template contains examples of ticket intake workflows.
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Some upfront planning can lead to more valuable site visits and more prevented incidents.
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This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
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Use the Mentoring Program Guidelines Template to help you document your mentoring program.
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Use the Mentoring Agreement Template to ensure understanding and agreement between both parties of the mentoring relationship.
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Use the Employee Recognition Nomination Form for employees to nominate their peers to be recognized.
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Use the Internal Communications Plan tool to help you organize the steps and resources required to support your internal communications strategy.
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Use this policy template to define and support triage and support operations.
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