|
Use this workbook to execute vendor evaluations. The workbook can be provided to your vendors to initially self-score and then be reviewed by your team; alternatively,...
|
|
|
You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
|
|
|
Use this activity to convene a flowchart improvement working group. It uses onboarding as an example.
|
|
|
Use this workflow as an example of the output of an onboarding workflow-improvement activity.
|
|
|
Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
|
|
|
Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
|
|
|
Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
|
|
|
Use this template to develop a communications plan for your service desk consolidation project.
|
|
|
Use this template to organize the service desk consolidation project and communicate the scope and parameters.
|
|
|
Use this template to document the consolidation project’s objectives, current and target state, and transition plan.
|
|
