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Use this checklist as a self-evaluation of features and criteria to optimize the self-service portal to enable a shift left strategy.
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Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift-left initiative.
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Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift-left project.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Use this template as a starting point to create an application portfolio and request catalog.
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This checklist will help develop a plan for service support transitioning from the project team to the service desk.
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Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
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Use the tool to create your new tool training roadmap.
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A tool to calculate the sample size needed for your survey.
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