Shift-Left Action Plan

Author(s): Natalie Sansone

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Use this tool to track and prioritize opportunities to shift left to optimize the service desk.

This template allows your team to identify shift-left opportunities, prioritize them according to impact and effort, and break down the selected initiatives into specific tasks with timelines. The final tab is a communications plan for the project.

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Optimize the Service Desk With a Shift-Left Strategy

The best type of service desk ticket is the one that doesn’t exist.

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