An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
|
|
Non-IT stakeholders interested in participating in an extension of the service desk will turn to IT for guidance.
|
|
This template is designed to help service managers kick-start the standardization of service desk processes.
|
|
The data center access policy will outline the standards for regulating access to the company data center(s).
|
|
The server configuration policy establishes the standards, procedures, and restrictions for new servers being installed within the company.
|
|
Use this policy template to define and support triage and support operations.
|
|
The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
|
|