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This template will help you communicate the results of your service desk improvement projects to your leadership team.
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This template will help you document the service support strategy as you work through the project blueprint.
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Use this tool to help you centralize and track offboarding process by employee. Modify it with the information that is specific to your organization.
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The patch management policy outlines standard application maintenance and patch management practices and responsibilities for identifying and mitigating any system...
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Use this template to document the incident management process workflow and identify where opportunities for shift left exist in the process.
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Use this template to build the business case and get everyone on board with the shift-left optimization initiative.
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Use this template to document service desk process workflows for knowledge creation, usage, and review.
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Use this template to document the process through which users will interact with the self-service portal to resolve their issue.
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Use this template to document the strategy to shift service support left.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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