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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...
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Manage your Active Directory from the service desk by controlling provisioning, updating, and deprovisioning resources with clean data. Juggle proper security oversight...
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Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
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Responding and recovering quickly from unplanned incidents is a critical path to become a trusted partner for the business. This storyboard will walk you through the...
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Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot...
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This project includes advice for managers on how to successfully deliver training and how to embed the habits afterward. It also directs managers on how to use...
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Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
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