Service Desk - Storyboard

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Build a Service Desk Consolidation Strategy – Phases 1-3 Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.
Standardize the Service Desk – Phases 1-4 Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
IT Service Management Selection Guide – Phases 1-2 Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
Storyboard: Implement Systems Management to Improve Availability and Visibility This blueprint will help you implement a systems management solution to improve availability and visibility.
Improve IT-Business Alignment Through an Internal SLA – Phases 1-3 Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
Improve IT-Business Alignment Through an Internal SLA – Phase 1: Scope the Pilot Project Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
Improve IT-Business Alignment Through an Internal SLA – Phase 2: Determine Current Service Levels Document current IT operational procedures. Identify the metrics to track.
Improve IT-Business Alignment Through an Internal SLA – Phase 3: Set Target Service Levels and Create the SLA Validate your current state. Develop a project roadmap. Create the internal SLA.
Build an ITSM Tool Implementation Plan – Phases 1-3 An ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make...
Improve Service Desk Ticket Intake – Phases 1-3 This storyboard will help you identify opportunities to provide quality and consistent customer service.

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