Improve Service Desk Ticket Queue Management Storyboard

Author(s): Natalie Sansone

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This storyboard will review best practices and advice for improving ticket queue management at the service desk. This includes defining queue structures, assigning resources, documenting processes, establishing responsibilities and accountability, building in automation, and optimizing ITSM tool configuration.

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Improve Service Desk Ticket Queue Management

Strong queue management is the foundation to good customer service.

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