Service Desk - Storyboard

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Optimize the Service Desk With a Shift-Left Strategy – Phase 2: Design Shift Left Model This is phase 2 of the Optimize the Service Desk With a Shift-Left Strategy blueprint.
IT Service Management Selection Guide – Phases 1-2 Use this blueprint to build your business case and define requirements to find an ITSM solution to meet your immediate and future needs.
Standardize the Service Desk – Phases 1-4 Use this project blueprint to build and improve essential service desk processes, including incident management, request fulfillment, and knowledge management.
Build a Service Desk Consolidation Strategy – Phases 1-3 Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.