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Discover key findings from our Service Desk Satisfaction Survey pilot, highlighting what users love, what frustrates them, and where we've seen the biggest opportunities to...
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A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....
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Organizational resilience is a complex, organization-wide leadership and cultural initiative that takes time and effort to fully flesh out. However, there are key tenets...
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A collection of key resources and insights on IT crisis response to help IT and organizational leaders effectively support crisis response and preparation.
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The resources in this guide are designed to help you lead effectively through the challenges presented by the 2025 LA Wildfires. We hope this resource serves as a valuable...
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The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...
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Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...
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This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...
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Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.
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Intuitive audit management software can access and analyze almost all audit data — no matter how dark it may seem — and prove the true value of the audit function in the...
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