Operations - Notes and Videos

Custom Vendor Landscape: Billing Software

Billing Software is an essential partner to any growing organization. With the increase in digital payments, organizations need to efficiently manage transactions,...

Custom Vendor Landscape: Loan Servicing and Portfolio Management Software

Loan Servicing and Portfolio Management Software ensures efficient loan servicing by managing the day-to-day operations of a loan portfolio, including processing payments,...

Custom Vendor Landscape: Treasury Management Software

A Treasury Management System (TMS) is a software application which automates the process of managing a company’s financial operations and financial activities such as cash...

Radically Change Your Service Delivery

Explore what to automate in order to improve infrastructure, service support, and customer experience.

Create VIP Services for Everyone

All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...

Global CrowdStrike Outage: Key Response Steps

On July 19, 2024, a defective update to CrowdStrike’s Falcon software began causing Windows hosts to crash, with symptoms including bug check and blue screen errors that...

Custom Vendor Landscape: Telecom Expense Management Software

Telecom expense management (TEM) software allows organizations to ingest, aggregate, analyze, and optimize all aspects of telecom expenses and billing.

Custom Vendor Landscape: Wholesale Water Utility Billing Solutions

Utility billing systems refers to the software utilities that organizations use to process daily meter-to-cash operations, record all customer data, and conduct periodic...

Webinar: Staff the Service Desk to Meet Demand

IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic approach to IT expense...

Webinar: IT Service Management Selection Guide

There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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