Optimize the Service Desk With a Shift Left Strategy

Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Optimize the Service Desk With a Shift Left Strategy – Executive Brief

Read our concise Executive Brief to understand why a shift left strategy can help to optimize your service desk, review Info-Tech's methodology, and understand the four...

Optimize the Service Desk With a Shift Left Strategy – Phases 1-3

This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.

Optimize the Service Desk With a Shift Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Shift Left Prerequisites Assessment

Use this lightweight tool to assess your current service desk maturity to decide whether to proceed with the shift left project.

Shift Left Strategy

Use this template to document the strategy to shift service support left.

Shift Left Stakeholder Buy-In Presentation

Use this template to build the business case and get everyone on board with the shift left optimization initiative.

Optimize the Service Desk With a Shift Left Strategy – Phase 2: Design Shift Left Model

This is phase 2 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Shift Left Action Plan

Use this tool to track and prioritize opportunities and tasks to be completed as part of the shift left initiative.

Knowledge Management Workflows

Use this template to document service desk process workflows for knowledge creation, usage, and review.
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