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This tool, part of the blueprint, Own the Cloud: Strategy and Action Plan, will help you identify the which service models align with your workloads, conduct a cloud...
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Use this template to help you build a business case to outsource your IT infrastructure.
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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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This tool is designed to help organizations record and track key metrics related to change management.
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Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of...
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The wireless LAN user acceptable use policy outlines the standards for appropriate use of the corporate wireless network.
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Follow Info-Tech's internal SLA development workflow to create an internal SLA that address your service level challenges.
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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