Infrastructure & Operations - Tools
Topics
Internal SLA Maturity Scorecard ToolCreate a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go. |
|
Service Desk SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service desk service levels. |
|
Service Catalog SLA Metrics Tracking TemplateEstablish a framework to collect the necessary metrics to properly evaluate current service catalog service levels. |
|
SLA Project Roadmap ToolDocument the projects that will improve current service levels and better satisfy the needs of the business. |
|
Desktop Virtualization Current State & Appropriateness ToolMaking the decision to deploy desktop virtualization requires consideration of numerous variables. The Desktop Virtualization Current State and Appropriateness Tool will... |
|
Desktop Virtualization Application Inventory & Analysis ToolAssessing the applications in your environment and determining their criticality for end users is an important task in virtualizing the desktop. Use this tool to document... |
|
Desktop Virtualization Evaluation & RFP Response ToolRequest for Proposals provide organizations with the opportunity to give vendors a detailed account of the requirements and the expected capabilities of their desired... |
|
Desktop Virtualization Pilot Test AssessmentThe pilot test assessment will help guide your evaluation of the state of the pilot project. It provides a place to record technical requirements, KPIs, and existing or... |
|
Desktop Virtualization TCO CalculatorThe Desktop Virtualization TCO Calculator provides organizations with a framework for estimating the costs associated with deploying a virtual desktop solution relative to... |
|
Wireless LAN Requirements Gathering ToolUse this tool to analyze the current business situation, and translate these business requirements into individual technical requirements for your WLAN build or refresh. |
|
