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A practical, structured, Excel-based assessment tool to evaluate readiness, prioritize workload decisions, and track execution metrics.
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The tool is designed to identify the gaps in your organization’s service desk operation. The assessment includes metrics, processes, and technology.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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An Excel-based self-evaluation tool to ensure all service support initiatives are transitioned.
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An Excel-based template to help you identify and analyze your device personas.
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An Excel-based development tool to help you implement your enterprise device management strategy.
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Use this detailed workbook to establish your automation goals, assess the maturity of your IT infrastructure and operations processes, and determine where automation would...
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An easy-to-use workbook that defines the constraints associated with your strategy and future vision.
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An easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices.
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An Excel-based template to document and prioritize activities.
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