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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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Use this workflow as an example of the output of an onboarding workflow-improvement activity.
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Use this template to document your service desk procedures for handling VIP or executive tickets.
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Use this template as an example to follow and document your own VIP support process.
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Customize this template to communicate and market the VIP service to its stakeholders and users.
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Use this template to outline your organization's DR testing program.
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Use this template to document a DR test plan.
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Use this template to determine what information is needed for vetting software requests coming into the organization.
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Use this library of workflows as a starting point for creating and fulfilling requests for applications and equipment in a service catalog.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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