Infrastructure & Operations - Storyboard

Optimize the Service Desk With a Shift Left Strategy – Phases 1-3

This storyboard will help you build a strategy to shift service support left to optimize your service desk operations and increase end-user satisfaction.

Optimize the Service Desk With a Shift Left Strategy – Phase 1: Prepare to Shift Left

This is phase 1 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Optimize the Service Desk With a Shift Left Strategy – Phase 2: Design Shift Left Model

This is phase 2 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Optimize the Service Desk With a Shift Left Strategy – Phase 3: Implement & Communicate

This is phase 3 of the Optimize the Service Desk With a Shift Left Strategy blueprint.

Build a Digital Workspace Strategy – Phases 1-3

Ensure people spend less time searching, more time getting work done while working remotely.

Build a Digital Workspace Strategy – Phase 1: Identify the Digital Workspace You Want to Build

Ensure that the digital workspace addresses real problems the business is facing.

Build a Digital Workspace Strategy – Phase 2: Identify High-Level Requirements

Drive requirements through a well-designed value proposition.

Build a Digital Workspace Strategy – Phase 3: Identify Initiatives and a High-Level Roadmap

Take an agile approach to building your digital workspace.

Optimize Change Management – Phase 1: Form Strategy

This phase of the blueprint, Optimize Change Management, will help you assess the maturity of your change management practice, identify which areas need improvement...

Optimize Change Management – Phase 2: Build Core Processes

This phase of the blueprint, Optimize Change Management, will help you build a change categorization and prioritization scheme and define a process for requests for...
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