The absence of a robust data protection strategy can expose the organization to so much risk that it halts operations altogether. IT departments need to simplify the...
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Budgeting is a dreaded process for many infrastructure and operations leaders. Priorities and initiatives get questioned and debated by business managers and there never...
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Developing disaster recovery is a crucial function of the IT department, and infrastructure managers are tasked with executing the plan. While the majority of...
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Often, the IT manager, director, or even the CIO cannot determine or comprehensively identify how the applications, services, and capabilities within his/her Office suite...
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Review your software contracts to leverage your unique position during negotiations and find substantial cost savings.
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Simplify device management by aligning practices for laptops, phones, BYOD, and everything in between.
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A good device is necessary for improving IT satisfaction, but it’s not enough. User support and modernizing applications are the other pivotal factors. With the COVID-19...
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Reduce costly downtime with a right-sized testing program that improves IT resilience.
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It looks advantageous to share services that are unanimously used throughout the organization. However, business units may be reluctant to leverage such services....
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Organizations that have acquired more than one service desk through mergers or natural growth are likely to struggle with a lack of agility, high operating costs, and low...
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