Infrastructure & Operations - Solution Sets

Understand the Difference Between Backups and Archives

Backup and archive are two very different operations that are quite often confused or misplaced. IT and business leaders are tasked with protecting corporate data from a...

Modernize Your Microsoft Licensing for the Cloud Era

Understanding Microsoft’s licensing can be like learning a new language and, to add a twist, the rules of the language change from year to year. The push to the cloud has...

Modernize and Transform Your End-User Computing Strategy

A good device is necessary for improving IT satisfaction, but it’s not enough. User support and modernizing applications are the other pivotal factors. With the COVID-19...
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Infrastructure & Operations Priorities 2022

We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech...

Analyze Your Service Desk Ticket Data

Analyze your ticket data to continually mature your daily, weekly, and monthly service desk processes.
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Run Better Meetings

The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity...
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Simplify Remote Deployment With Zero-Touch Provisioning

Adopt zero-touch provisioning to provide better services to your end users. Design the zero-touch experience, update your IT asset management practices, and manage your...
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Choose a Right-Sized Contact Center Solution

The contact center marketspace hosts an array of architectures, making it difficult for IT to choose a right-sized solution that meets business requirements. From...
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Govern Office 365

Govern Office 365 is a blueprint for successful employment of Office 365's core services, OneDrive, Teams, and SharePoint. Follow its methodology to define your...
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Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.
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