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The growth of IT infrastructure outsourcing and server virtualization have reduced in-house data center physical space and equipment requirements, leaving organizations...
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Extending the service desk to business units beyond IT to other customer-facing business units can not only boost the performance of the department and improve end-user...
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Application issues caused by performance slowdowns or downtime will directly translate into negative experiences for your end users and customers. However, despite the...
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Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for storage modernization...
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Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that you come to the table...
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While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communication, and a lack of...
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Now, the IT Operations Center is about more than network monitoring. An effective Operations Center provides visibility across the entire stack, generates actionable...
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As organizations become more technologically complex, service desks are becoming highly skilled business technology service hubs. Articulating a clear service support...
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Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instances, tagging, and...
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