Infrastructure & Operations - Solution Sets

Cloud Strategy and Action Plan

The cloud is more appealing than ever, but misinformation is rife. Use Info-Tech’s methodology to evaluate workloads for their cloud suitability, identify and mitigate...
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Build a Swarming Pilot Project

While the tiered approach to service support works in some organizations, for many others it results in debilitating silos, a breakdown in communication, and a lack of...

SD-WAN: Finally a WAN for the Rest of Us!

SD-WAN is a technology capable of delivering immediate business value in a very tangible, hard dollar way. It has a host of additional operational benefits, but most...

2020 Infrastructure Priorities Report

Infrastructure leaders are busy. They almost always have more to do than they have time to do, making prioritization a core competency. Info-Tech’s 2020 Infrastructure...

Infrastructure Trend Report 2017

IT infrastructure is changing wildly. Info-Tech’s trend report is an accessible source of information on developments in the infrastructure space, and it combines these...

Manage Cloud Costs: Tips & Tricks

Cloud services are taking over the world. But it’s not always easy to control cost, manage variability, and reduce complexity. Use reserved instances, tagging, and...

Reinforce End-User Security Awareness During Your COVID-19 Response

With the COVID-19 pandemic forcing many businesses to start operating remotely, security is often the first to suffer. Start a training program for employees on how to...

Improve Service Desk Ticket Intake

Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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Take Control of Cloud Costs on AWS

Develop processes, procedures, and policies to effectively manage cloud costs.
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Discover the Secrets of ITSM Licensing

Evaluating your desired ITSM vendor and negotiating the software agreement can be daunting. Vendors do this for a living, so it’s important that you come to the table...
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