Infrastructure & Operations - Research Notes

Zoho Focuses on Its Enterprise-Ready Evolution at ZohoDay 2025

Zoho offers enterprises practical, AI-driven tools for growth and efficiency with cost-effective solutions for global market challenges.

IT Critical Response to Economic Uncertainty

A collection of key resources and insights on IT crisis response to help IT and organizational leaders effectively support crisis response and preparation.

Organizational Resilience: Anticipate and Adapt

Organizational resilience is a complex, organization-wide leadership and cultural initiative that takes time and effort to fully flesh out. However, there are key tenets...

AI Solution Summary: ServiceNow IT Service Management

The transformative power of AI has created expectations for organizations to implement AI-powered solutions throughout various business processes, including ITSM. This...

Resources for IT Leaders Impacted by the LA Wildfires

The resources in this guide are designed to help you lead effectively through the challenges presented by the 2025 LA Wildfires. We hope this resource serves as a valuable...

AI and the Los Angeles Wildfires: Fighting Disinformation

Misinformation and disinformation represent an enormous risk, especially during a crisis. It is critically important to question and fact check all information from...

Radio Use Cases for Emergency Communications

Ham radio is an easy answer for emergency communications – here’s how IT leaders can help.

Respond Swiftly and Effectively to Crises With a Crisis Management Plan

This note emphasizes the importance of having a crisis management plan to respond swiftly and effectively to various crises, and provides guidance to IT leaders on...

Custom Vendor Landscape: Visitation Management Software

Visitor management systems aid in the process of registering, tracking, and managing visitors. It also ensures a high level of security in the ever-sensitive prison...

Custom Vendor Landscape: Video Management Solution

Video management solutions are a comprehensive, administrative system that stores and organizes digital video content. It provides central storage and internal distribution...
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