Operations Management
Topics
Types of Content
Change Management Pre-Implementation ChecklistThis checklist is designed to help you make quick progress on building a pre-implementation checklist for your own change management practice. |
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Sales Process for New Clients – Sales ExampleUse flowcharts and checklists to create effective SOP documents. |
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Develop an IT Infrastructure Services Playbook – Executive BriefRead this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery. |
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Develop an IT Infrastructure Services Playbook – Phases 1-3This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet. |
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Configuration Management PolicyUse this template to build a policy for the configuration management program. |
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Develop Infrastructure & Operations Policies and ProceduresIT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &... |
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Configuration ManagerThe role of configuration manager is central to the success of configuration management. |
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IT Operations Center RACI Charts TemplateUse this template to define accountability for IT operations processes and tasks. |
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Configuration Management Audit and Validation ChecklistUse this template to assess capability to pass audits, adding to the template as needed to meet internal auditors’ requirements. |
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Optimize the IT Operations Center – Lightning Phase: Pluck Low-Hanging Fruit for Quick WinsThis phase of the blueprint, Optimize the IT Operations Center, will help you get quick wins to demonstrate early value for investments in IT Operations. |
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