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Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
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A comprehensive documentation template to enhance knowledge transfer and requirements communication.
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This tool is designed to help organizations assess the risk of incoming changes based on likelihood and impact.
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Use this template to communicate the outcome of your IT automation project.
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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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IT policies are written, approved, signed – and forgotten for years because no one has time to maintain or enforce them. Create effective policies for Infrastructure &...
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Use this policy template to define and support your organization's hardware asset management program.
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This quick guide is designed to help you build a business case to implement a change management process.
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This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
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