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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you build workflows and an infrastructure services playbook.
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Use this template to develop the first iteration of your service delivery process.
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This phase of the blueprint, Develop an IT Infrastructure Services Playbook, will help you identify costs and mature service delivery capabilities.
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Use this tool to estimate the cost of repeatable infrastructure services.
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Build a mind map of the services offered by IT Infrastructure & Operations based on this example.
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Determine the best strategy for publishing your disaster recovery plan using this tool.
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This quick guide is designed to help you build a business case to implement a change management process.
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This template includes all the procedures that CAB members will follow during the change approval process.
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Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
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Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not...
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