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Use this template to build a policy for the configuration management program.
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Use this library to view sample workflows and a data model for the configuration management program.
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It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. You need to truly understand the scale...
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It seems like anytime there’s a new CIO who is not from the mainframe world there is immediate pressure to get off this platform. However, just as there is a high...
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The Scale Up vs. Scale Out TCO Tool provides organizations with a framework for TCO.
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Assess your current cloud maturity and your readiness and fit for new ways of working involved in cloud operations. Design a cloud operations organizational...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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This storyboard offers insight into impactful strategies and beneficial enabling technologies to implement in your interactive voice response (IVR) approach to improve...
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Use this template to elevate the construction of your IVR call flow tree by creating customer personas that allow you to better understand your key demographic.
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