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Use this template to create an impactful one-pager for business stakeholders.
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Many organizations’ day-to-day IT operations are tactical and reactive. This needs to change in order to transform. The IT team needs to become strategic and proactive in...
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Use this template to create an executive presentation for business stakeholders.
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The death of the mainframe has been greatly exaggerated, and there exists a robust community of partners to support and train the next generation of mainframe users.
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An overview of the solutions available to support your mainframe training and skills development needs.
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Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.
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Catalog hardware and software data fields, and issues and opportunities related to data collection.
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Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.
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Use this template to create a presentation and communications plan for launching the new service and service request catalog.
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Use this blueprint to create a service request management program that provides immediate value. The template includes the following sections:
- Design the Service
-...
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